jaya9 promotion Privacy Policy

Introduction and Scope

jaya9 promotion is fully committed to protecting the privacy of personal information belonging to platform users. This Privacy Policy ("Policy") describes how we collect your information, the purposes for which it is used, and in what circumstances it may be shared with third parties.

This Policy applies to the jaya9 promotion website, mobile application, and all related services. By registering on the site, logging in, or using our services, you are considered to have agreed to the terms of this Policy.

We only collect information that is necessary for operating our services. We avoid collecting unnecessary information and ensure minimal use of what is collected.

Information Collection

jaya9 promotion may collect different types of information at various stages. The type of information collected depends on which services you are using.

2.1 Registration and Account Information

When opening an account, we collect the following information:

• Full name (as per National ID card)
• Date of birth (for age verification)
• Mobile number
• Email address
• Username and password
• Address (if required)

2.2 Identity Verification Information (KYC)

We carry out an identity verification process to maintain a secure environment and prevent fraud. The following documents may be required for this process:

• Copy of National ID (NID) or passport
• A suitable document with photo to confirm identity
• Mobile banking account verification (bKash, Nagad, Rocket, Upay)

2.3 Transaction Information

During deposits and withdrawals, we record the transaction date, amount, mobile banking method used, and transaction count. This information is necessary for financial security and account protection.

2.4 Automatically Collected Information

The following technical information may be collected automatically while using the site:

• IP address and device type
• Browser type and version
• Date and time of connection
• Pages visited
• Session duration
• Referral source

Use of Information

jaya9 promotion uses collected information for the following purposes:

3.1 Account Management

The information provided is used to create, verify, and manage your account. It is necessary for ensuring login security, preventing unauthorised access, and account recovery.

3.2 Transaction Processing

Financial information is used to complete deposit and withdrawal processes and to maintain transaction history. This process is essential for ensuring secure transactions via bKash, Nagad, Rocket, and Upay.

3.3 Customer Support

To provide assistance through 24/7 live chat and email, your account and transaction information is displayed to support representatives to the extent relevant.

3.4 Security and Fraud Prevention

Automatically collected information is analysed to detect suspicious activity, prevent use of multiple accounts, and protect the overall security of the platform.

3.5 Service Improvement

Anonymous or aggregated statistics are used to improve the user experience and identify technical issues on the platform. No personal identity is revealed in this analysis.

3.6 Communication

Important account notifications, security alerts, and service updates may be sent to your registered mobile number or email.

Disclosure and Sharing of Information

jaya9 promotion may share information with third parties in limited and specific circumstances. Those circumstances are detailed below:

4.1 Service Providers

We work with trusted third parties for payment processing, data storage, security verification, and technical support. These providers receive only the information necessary for their work and are required to comply with our privacy standards.

4.2 Legal Obligations

Information may be disclosed as required by court orders, lawful requests from government authorities, or applicable law. Only as much information as is necessary is provided in such cases.

4.3 Fraud Prevention

If serious fraudulent activity or criminal behaviour is identified, relevant information may be reported to the appropriate authorities.

4.4 Business Changes

In the event of a business merger, acquisition, or asset transfer, user information may be transferred. In such circumstances you will be notified in advance and given the opportunity to accept the new policy.

Security Measures

jaya9 promotion applies industry-standard technical and organisational measures to protect your personal and financial information.

5.1 Encryption

All data transmissions on the website and mobile app are secured through SSL (Secure Socket Layer) encryption. Payment information is sent using the highest level of encryption.

5.2 Access Control

Access to personal information is granted only to employees who need it for their work. All employees are bound by confidentiality agreements and receive regular security training.

5.3 Your Role in Account Security

You also have your own responsibilities when it comes to the security of your account:

• Use a strong and unique password
• Never share your password with anyone
• End your session if you log in on a public or shared device
• Report any suspicious activity to the support team immediately
• Stay alert to phishing or fraudulent messages

Cookies and Tracking

Cookies and similar technologies are used on the jaya9 promotion website and app to improve service quality and make the user experience smoother.

6.1 Types of Cookies

6.2 Cookie Controls

You can block or delete cookies through your browser settings. However, disabling essential cookies may cause problems with core functions such as logging in or making transactions. If you have any questions about managing cookies, let our support team know.

Your Rights

As a jaya9 promotion user, you have certain specific rights regarding your personal information.

7.1 Right to Access Information

You may request to know what information we hold about you. In response to such a request, we will provide the information within a reasonable time.

7.2 Right to Correct Information

If any information in your account is incorrect or out of date, you have the right to have it corrected. Contact the support team or make corrections in your account settings.

7.3 Right to Delete Information

In certain circumstances you may request the deletion of your personal information. However, some information may need to be retained for a set period due to legal obligations or ongoing financial transactions.

7.4 Right to Object to Processing

You have the right to object to your information being used for marketing communications. Set this preference in your account settings or by contacting the support team.

7.5 How to Exercise Your Rights

Contact our support team to exercise any of the above rights. We may need to verify your identity before processing your request.

Data Retention Period

jaya9 promotion does not retain any data beyond what is necessary. The retention period depends on the type and purpose of the data.

8.1 Account Information

All registration data is retained while your account is active. Even after account closure, certain core information may be kept for a defined period to meet legal and regulatory requirements.

8.2 Financial Transaction Data

Financial records are retained for an extended period as required by law. This includes records of deposits, withdrawals, and bonus transactions.

8.3 Communication Records

Records of support chats and emails are retained for a reasonable period to maintain service quality and for dispute resolution.

8.4 Technical Logs

Server logs and automated data are kept for a short period. This data is used for security monitoring and troubleshooting technical issues.

Minors Protection

All services of jaya9 promotion are intended solely for individuals aged 21 or above. Registration and use of services by minors is strictly prohibited.

9.1 Age Verification

Date of birth is collected during registration, and age may be verified by identity document where necessary. If anyone under 21 registers, their account will be closed and their data will be deleted.

9.2 For Parents and Guardians

If you suspect that a minor in your family is using jaya9 promotion, please notify our support team immediately. We will take prompt action.

Policy Changes

jaya9 promotion reserves the right to amend this privacy policy as needed. The policy may be updated due to changes in services, legal requirements, or security improvements.

10.1 Notice of Changes

For significant changes, a notification will be sent to your registered email or mobile number. For minor changes, only the "Last Updated" date at the top of this page will be revised.

10.2 Meaning of Continued Use

Continuing to use the site after changes have been made will be considered as your acceptance of the new policy. If you do not agree to the new policy, you will have the option to close your account.

10.3 Previous Versions

Previous versions of the privacy policy may be provided upon request if needed. Please contact the support team.

Contact Us

If you have any questions or concerns about the privacy policy, please get in touch with us. The jaya9 promotion support team is ready to assist in both Bengali and English.

Visit our Frequently Asked Questions (FAQ) section for answers to common questions — you will find answers there on account, payment, and privacy topics.