jaya9 promotion Terms and Conditions
Please read all the following terms carefully before using this platform. By creating an account or using any service, you are considered to have accepted these terms.
Introduction and Applicability
Who these terms apply to and where they apply
1 General Introduction
jaya9 promotion is an online gaming and betting platform that provides Bangladeshi users with a range of casino games, slots, and sports betting services. These terms and conditions ("Terms") form a legal agreement between jaya9 promotion and its registered members.
If you create an account, log in, or use any service on this platform, it will be assumed that you have read, understood, and accepted all the terms stated here. If you do not agree to these terms, please refrain from using the platform.
jaya9 promotion reserves the right to change these terms at any time. Continued use of the platform after any change will be considered acceptance of the updated terms. We therefore recommend checking this page regularly.
2 Eligibility and Age Requirement
The following conditions must be met to use jaya9 promotion's services:
- You must be at least 21 (twenty-one) years of age.
- You must use your account on your own behalf; operating an account on behalf of another person is not allowed.
- Each person may create only one account; if multiple accounts are found, they will be closed and the funds held in them may be forfeited.
- You must register with accurate and complete information; providing false information will result in account suspension.
- The member is solely responsible for the security of their account; sharing your password or login details with anyone is not allowed.
Account Management
Rules on registration, security, and verification
3 Account Creation and Verification
At the time of registration, you must provide your correct name, mobile number, and other required details. jaya9 promotion may carry out an identity verification process at any time. Until that process is complete, withdrawals or certain features may be restricted.
If your contact details change, update them on the platform promptly. jaya9 promotion is not responsible for any issues arising from outdated information.
4 Account Security
It is your responsibility to keep your account login details (username and password) completely confidential. If any unauthorised transaction occurs on your account, notify our support team immediately.
- Use a strong and unique password.
- If you notice any suspicious activity, inform support right away.
- Do not give any third party access to your account.
- Make sure to log out after using a public device or network.
5 Account Suspension and Closure
jaya9 promotion reserves the right to temporarily suspend or permanently close any account for the following reasons:
- Violation of any clause of these terms.
- Fraudulent activity or attempting to gain unfair advantage.
- Operating multiple accounts.
- Providing false or misleading information.
- Abusive behaviour towards other members or staff.
A member may also request account closure at any time through support.
Deposits and Withdrawals
Rules governing financial transactions
6 Deposits
bKash, Nagad, Rocket, and Upay can be used to deposit funds into jaya9 promotion. The minimum deposit amount for each method is ৳100.
Deposited funds are generally credited to your account immediately. If a deposit does not appear, contact support with the transaction reference number. jaya9 promotion does not charge any additional fees; however, your mobile banking provider's own fees may apply.
- Only deposit from a mobile banking account registered in your own name.
- Depositing from a third-party account is not allowed and may result in account suspension.
- Cryptocurrency or any other payment method is not accepted.
7 Withdrawals
The minimum withdrawal amount is ৳1,000. Withdrawal requests generally take 10 to 45 minutes to process. Available withdrawal methods are bKash, Nagad, Rocket, and Upay.
Account verification must be completed before a withdrawal can be processed. Failure to submit the required documents on time may delay the withdrawal.
- Withdrawals can only be made using the same method used for the deposit.
- Withdrawals may be restricted while an active bonus wagering requirement is in progress.
- Additional verification may be required in cases of suspicious activity.
Bonuses and Promotions
Rules on bonus use and wagering requirements
8 Welcome Bonus
jaya9 promotion offers new members a 100% bonus on their first deposit, up to a maximum of ৳10,000. The wagering requirement for this bonus is 15 times the bonus amount. For example: depositing ৳1,000 earns a ৳1,000 bonus, giving a balance of ৳2,000, and the wagering requirement to fulfil is ৳1,000 × 15 = ৳15,000.
To withdraw winnings earned from a bonus, the specified wagering requirement must be met. If a withdrawal is made before the wagering requirement is fulfilled, the bonus and any winnings earned from it will be forfeited.
9 Other Promotions
jaya9 promotion runs various regular promotions, such as weekly reload bonuses, cricket bonuses, slot bonuses, and referral rewards. Each promotion has its own terms and wagering requirements.
- Multiple bonuses cannot be combined at the same time unless explicitly stated.
- Misusing bonuses or attempting to fulfil wagering requirements through coordinated betting is not allowed.
- jaya9 promotion reserves the right to modify or discontinue any promotion.
- Promotion benefits apply only to genuine bets; attempting to fulfil wagering requirements through strategic or low-risk betting may result in account cancellation.
10 VIP Program and Cashback
The jaya9 promotion VIP program has three tiers: Bronze, Silver, and Gold. Each tier is earned based on regular play, and the weekly cashback rate increases at higher tiers. The maximum weekly cashback is 0.5% at Bronze, 1.0% at Silver, and 1.5% at Gold.
Cashback is calculated based on net losses for the week. For example: if a Silver member has a net loss of ৳20,000 in a week, they will receive ৳20,000 × 1.0% = ৳200 in cashback.
Betting Rules
Rules on games and wagers
11 Game and Betting Rules
jaya9 promotion offers slots, live casino, sports betting, and other games. Each game has its own applicable rules. Any abnormal result caused by a technical error may be considered void.
- Once a bet is confirmed, it cannot be changed or cancelled.
- In sports betting, if a match is cancelled or postponed, the relevant bet will be voided or re-evaluated.
- If you notice any software error or irregularity, inform support immediately.
- Placing bets by exploiting an error is not allowed, and all winnings gained in doing so will be forfeited.
12 Fraud and Manipulation Prohibited
Any form of fraud, use of bots, gaining advantage through multiple accounts, or coordinated betting is strictly prohibited. If such activity is detected, all associated accounts will be permanently closed and all funds will be forfeited.
jaya9 promotion uses advanced technology to monitor account activity and identify suspicious transactions. This measure is in place to protect the interests of all genuine members.
Personal Information and Responsibility
Terms on privacy, security, and responsible gaming
13 Protection of Personal Information
Full details on how your personal information is collected, used, and protected are provided in our Privacy Policy. By creating an account, you also consent to that policy.
jaya9 promotion uses SSL technology to encrypt your information. Details provided at registration will be used only for identity verification and transaction processing.
14 Responsible Gaming Commitment
jaya9 promotion believes that online gaming should be a source of enjoyment, not financial difficulty. We therefore provide various responsible gaming tools, such as deposit limits and self-exclusion.
- Set your budget before playing and stay within it.
- Avoid placing more bets in an attempt to recover lost money.
- If you notice signs of gaming addiction, contact support immediately.
- This platform is only for individuals aged 21 and above.
15 Limitation of Liability
jaya9 promotion is not liable for losses caused by technical issues, internet disconnection, or other circumstances beyond its control. However, we are committed to providing full assistance regarding bets affected by such issues.
jaya9 promotion bears no responsibility for the outcome of bets placed at the player's own discretion. Game results are entirely random and determined by a neutral algorithm.
Dispute Resolution and Contact
Rules on complaints, disputes, and support
16 Complaints and Dispute Resolution
If you have a complaint, first notify the support team via live chat or email. Our support team is available 24 hours a day, 7 days a week in both Bengali and English. Most issues are typically resolved quickly.
If an issue is not resolved through support, the support team will guide you on the next steps. jaya9 promotion is always committed to fair and prompt dispute resolution. For answers to general questions about our platform, visit the Frequently Asked Questions (FAQ) section.
17 Changes to Terms
jaya9 promotion may change, amend, or update these terms at any time. Members will be notified of significant changes via email or through the platform.
Continued use of the platform after any change will be considered acceptance of the updated terms. Please check this page regularly.
18 Entire Agreement
These terms, the privacy policy, and the specific terms of each promotion together form the complete agreement between jaya9 promotion and the member. No verbal promise or other document forms part of this agreement unless acknowledged in writing.
If any part of these terms is found to be unenforceable, the remaining parts will continue to be fully effective.